Press-Gainey
Please click on the ”Press-Gainey” header for an amusing take on this problem (link broken…sorry). S-cat points out that the sample size of these surveys is so small that a couple of bad comments can completely skew your numbers. The ‘’suits” as our friend in the link calls them, are chasing shadows and making work for drones. I don’t care how much medicine looks like a business, it has clearly not been one since medicare was created. Trying to fit this strange beast in a business cage creates huge wastes of time like Press-Gainey. Here’s an idea, distribute the surveys only to those patients who are insured, at least we won’t then have a bunch of folks rating us at ”zero” because they just received a bill for $2500 with their survey.
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Great idea, but it would never fly.