Archive for October, 2008
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No More “Robo-Calls”
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This is a phrase you have probably heard several times this election period. Somedays I think the same thing when I get 5-6 a day mostly from the Obama campaign. It reminds me of some education I do with a lot of companies on the technology evolution around outbound calling. Let me hit a few […]
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PBM Promotion of Generics Over Brands
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At the macro level, everyone is pushing generics. This is the lowest cost option for the plan sponsor, the PBM, and the member (consumer, individual, patient).
But in reading a white paper by one of the big PBMs, they talked about this issue of promoting generics in a way that was slightly misleading so I […]
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Complementary Webinar - Cost Savings Programs
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If interested, I am going to host a webinar for managed care companies and PBMs. (Sorry, but this is limited to clients and prospects only.)
Proactive Cost Savings Programs for Your Members
In these economic times, members are looking for all the opportunities they can find to save money and reduce their out-of-pocket spending. This is a […]
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Paying to Learn
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I was just in Vegas and had the chance to go to a casino and play Texas Hold’Em. Even those we have casinos in St. Louis, this was really the first time I had been in a casino for more than 30 minutes. I play poker monthly with a group of 20+ guys […]
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Customer Experience Matters
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I found this new blog (Customer Experience Matters) and thought I would share it. It is written by Bruce Temkin who works for Forrester Research.
To get you started, here are a few posts I think you would enjoy:
Make Listening a Skill
Recession Strategies
Download his free book
Posted in Books / Articles, Consumerism, Marketing / Communications, Weblogs […]
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Employee or Not
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Just an interesting observation on working for a big company. I was with Express Scripts from 2001-2006 in a fairly visible role. After leaving, I came back as a consultant for a few months to work on some strategic planning and acquisition analysis. When I came back, there were a few things that struck me:
When […]
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Brand or Generic – Whose Paying?
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I spoke about this months ago, but a Medco study provided good real data on this.
It’s different when you are spending your own money versus someone else’s money.
Medco found that seniors on Medicare chose branded drugs when covered, generic drugs during the donut hole (i.e., paying out of pocket), and many chose branded drugs again […]
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Prescription Growth Trends
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I am on the plane reading the Adler’s Drug Store Counter which Meredith Adler and team put out for Barclay’s Capital. This is a monthly report which focuses primarily on the large chains – Walgreens, CVS, Rite-Aid, and Longs. It has some nice snapshots of historical prescription growth trends that I included below […]
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Clinical Train Wrecks and Hangnail Underwriting
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In reading this article about health insurance in the LA Times called “An eroding model for health insurance“, it reminded me a lot of the movie Sicko. It is a scary reflection on some of the issues with our healthcare market although I think it does a good job of bringing some interesting perspectives […]
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Clinical Train Wrecks and Hangnail Underwriting
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In reading this article about health insurance in the LA Times called “An eroding model for health insurance“, it reminded me a lot of the movie Sicko. It is a scary reflection on some of the issues with our healthcare market although I think it does a good job of bringing some interesting perspectives […]
